The UPS Store misses the mark

It was finally my turn, and as I walked up to the counter to send my two packages another woman came in from behind me carrying a FedEX box. She obviously had no idea that she was not welcome there.
“Excuse me, do you accept FedEX packages?”
“No we don’t,” frowned the UPS Store worker. Disgusted that she even had to dignify that question with a response.
“Well, do you know where they accept FedEX packages around here?” The woman asked cautiously.
“No idea,” the UPS worker said cynically, as if it was a completely ridiculous question to ask.

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The Holy Grail of Blogging: Progress

“The workman of today works every day in his life at the same tasks, and this fate is no less absurd. But it is tragic only at the rare moments when it becomes conscious.” – Albert Camus, The Myth of Sisyphus

The Harvard Business Review recently published a paper that challenges the way employers see motivation. They asked over 600 managers from dozens of companies to rank factors that have the biggest impact on employee motivation. Their choices were: recognition, incentives, interpersonal support, support for making progress and clear goals. Read more

Why I un-followed 47,000 people on Twitter

Remember when the band members from Metallica all got short haircuts? I remember hearing people say, “those sell-outs” and “it just isn’t the same seeing them with short hair.” Did anybody consider that after having long greasy hair for almost two decades, they were ready for a change? Long hair can be hard to manage, and so can a huge Twitter following. Read more

Don’t Start a Blog You Can’t Finish

“Quitting smoking is easy, I’ve done it hundreds of times.” -Mark Twain

Starting a blog is easy. Finishing a blog, now that takes work. As I speak to attorneys all over the country about blogging, one of the #1 fears that I hear from them is:

“I don’t want to start something I can’t finish” Read more

Are you like Madonna or Willie Nelson?

I think it’s fitting to start a blog post about Madonna and Willie Nelson by telling you a short story about my departed Grandfather. He would be 102 years old today. His wife, my Grandmother Lois, is still alive and turns 101 this January. I spent my summer’s working on a cattle ranch for my Grandfather- and he was constantly teaching me. He would tell me which plants were edible, how to move cattle and most importantly- proper dinner table manners.

“I’ll have the butter please,” my Grandpa said to me.

“Here it is,” I said as I quickly handed it to him.

“Now Adrian, good manners is not just about passing things when they are asked for, and saying ‘please’ and ‘thank-you.’ Having good manners means anticipating what people will need BEFORE they ask for it. When you see someone breaking their bread, go ahead and pass them the butter. If they don’t have anything to drink, offer to poor them some water.” Read more